1. Answers and follows up on day to day operational requests of all offices including technical support, class management, candidates’ support, product knowledge and eligibility. 2. Ensures the implementation and compliance of operational policies, procedures and processes across offices. 3. Communicates programs eligibility requirements and updates to all cities by providing ongoing and accurate support. 4. Train new recruits on related products knowledge, ensures information is well acquired by training them on inquiries and practical cases. Keep the team informed and trained on all related content updates. 5. Provides the marketing department with technical support. Monitors marketing collaterals, presentations, brochures, website content, and product descriptions; Ensures related details are accurate and updated. 6. Provides Technical and development support for the company's LMS platform. 7. Supports the CRM users and provide feedback. Analyzes errors, liaises internally and with the developers on how to minimize error rate and optimizes the CRM efficiency. 8. Follow up & answers international inquiries. 9. Handles all the eCommerce sales.
• Bachelor in Business Administration or equivalent • MBA is a plus • 3 to 4 years of experience in Operations and customer service • Proficiency in Microsoft Office • Strong analytical and problem solving skills • Self motivated, dynamic and results oriented • Team player with strong communication skills • Excellent Organizational skills • Excellent presentation skills • Culture sensitivity